Privacy Policy

1. Introduction

AR Badger ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our accounts receivable management platform and related services, including the email and voicemail reminders businesses send through it.

2. Information We Collect

2.1 Information You Provide

• Account registration information (name, email address, company name)
• Billing and payment information
• Communication preferences
• Information provided through customer support

2.2 Information from Connected Services

• QuickBooks account data (invoices, customer information including email addresses and phone numbers, payment records)
• Email integration data for automated follow-ups
• Payment processing information through our payment partners

2.3 Automatically Collected Information

• Device information and browser type
• IP address and location data
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Process transactions and send related information
• Send automated invoice reminders and follow-ups to your customers by email and by voicemail
• Analyze and improve our services
• Communicate with you about updates, security alerts, and support
• Comply with legal obligations

4. Email and Voicemail Reminders

AR Badger is an accounts receivable management platform that businesses use to send invoice reminders to their customers by email and by voicemail. The following applies to those reminders:

• Email reminders: We process the customer's name, email address, and invoice details to send reminders through our email delivery provider. We keep delivery records (for example, delivered or bounced) and the replies customers send back, which are shown to the business.
• Voicemail reminders: We process the customer's phone number, name, and invoice details to place prerecorded reminder calls through our telephony provider. We keep the recorded reminder message and a record of each call: the number called, when, and the call status and outcome (for example, voicemail left or no answer). We do not record the calls themselves.
• Stopping reminder calls: A person who receives a reminder call can press 9 during the message to stop further reminder calls to that number. We keep a record of that request so it continues to be honored.

5. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (payment processors, email delivery providers, telephony providers, cloud hosting). These providers are contractually bound to use your information only for the purpose of delivering services on our behalf.
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us permission to share

We do not sell, rent, or share phone numbers or requests to stop reminder calls with third parties for their own marketing or promotional purposes.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure access controls, regular security audits, and compliance with SOC 2 standards. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Requests to stop reminder calls are retained for the duration of the business relationship and for a reasonable period thereafter to ensure compliance. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required for legal purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: